License Agreement

This INTEGRAL SOFTWARE FACTORY CUSTOMER AGREEMENT is a legal agreement between the individual, or the company or other organization on whose behalf such individual accepts this agreement, that either (a) clicks the “I accept” button below or (b) installs, accesses, or uses any software or documentation from INTEGRAL SOFTWARE FACTORY.

Please read the terms and conditions of this agreement carefully before accepting this agreement. by clicking on the “I accept” button below or by installing, accessing, or using any software or documentation from INTEGRAL SOFTWARE FACTORY, customer hereby agrees to be bound by this agreement and represents that it is authorized to do so. if you do not agree to all of the terms of this agreement or if you do not have authority to bind the company or other organization on whose behalf you are accepting this agreement, click the “I decline” button and return to INTEGRAL SOFTWARE FACTORY the software and documentation products provided together with this agreement in accordance with the instructions provided when you click the “I decline” button.

Note that failure to comply with such instructions within the time period specified will void any right you would otherwise have had for a refund of any fees paid. The licensed products may contain technology for license management and for the prevention of unlicensed use. When licensed products are activated, installed, or first used by a licensed user, and periodically for license management and product improvement purposes, information about the use of the programs, and the computer may be transmitted to INTEGRAL SOFTWARE FACTORY. If customer did not obtain the licensed product from INTEGRAL SOFTWARE FACTORY DIRECTLY, from an authorized INTEGRAL SOFTWARE FACTORY distributor or reseller, customer is using an illegally obtained unlicensed version of the applicable licensed product.

INTEGRAL SOFTWARE FACTORY regards software piracy as the crime it is and pursues (both civilly and criminally) those who take part in these activities. As part of these efforts, INTEGRAL SOFTWARE FACTORY utilizes data monitoring and scouring technologies to obtain and transmit to INTEGRAL SOFTWARE FACTORY data on users of illegal copies of licensed products. If customer is using an illegal copy of software, cease using the illegal version and contact INTEGRAL SOFTWARE FACTORY to obtain a legally licensed copy.

By using this software, you acknowledge that INTEGRAL SOFTWARE FACTORY will collect, use, and transfer information about the use of the licensed products including information that may be personal data for the purposes of identifying users of illegal copies of our software. in order to understand the preferences of our software users, INTEGRAL SOFTWARE FACTORY uses data monitoring technologies to obtain and transmit data on system use and performance and for gathering user data and use metrics on users of our software.

We will share this data within INTEGRAL SOFTWARE FACTORY, its affiliated companies and our business partners, including within the United States and elsewhere for technical and marketing purposes and will endeavor to ensure that any such data transferred is appropriately protected.

Our commercial licenses permit users to opt-out of this data collection and our student/educational versions only collect data on system use and performance. INTEGRAL SOFTWARE FACTORY is a global company and therefore if you are using INTEGRAL SOFTWARE FACTORY software, visiting a INTEGRAL SOFTWARE FACTORY website or communicating electronically with us, information may be processed outside of the country in which you reside and various communications will necessarily result in a transfer of this information across international boundaries. See clause 10.8 for further details.

By opting-in to the collection of certain personal data as you are able to with INTEGRAL SOFTWARE FACTORY commercial software, you acknowledge INTEGRAL SOFTWARE FACTORY’s collection, use, and transfer of your personal data in accordance with INTEGRAL SOFTWARE FACTORY’s privacy policy. Capitalized terms not defined in the text below are defined in schedule B at the end of this agreement.

1. Orders and Payment 

1.1. Customer may order Licensed Products by submitting to INTEGRAL SOFTWARE FACTORY (directly or through a Reseller) a completed Quote and such other order documentation as is required by INTEGRAL SOFTWARE FACTORY. Each order for Licensed Products accepted by INTEGRAL SOFTWARE FACTORY shall be deemed to be separate and distinct from any order by Customer. CUSTOMER MAY NOT CANCEL AN ORDER ONCE INTEGRAL SOFTWARE FACTORY HAS ACCEPTED IT. Other than the line items that serve to order Licensed Product(s), in no event shall any other terms of any Customer purchase order modify this Agreement or become binding on INTEGRAL SOFTWARE FACTORY. 

1.2. Customer shall be obligated to pay the applicable fees for the Licensed Products ordered. All fees and other charges due hereunder are due and payable in full within thirty (30) days of the date of the invoice, or later if specified on the invoice. Customer shall be responsible for all sales, use, VAT, transfer and other taxes and duties imposed by any federal, state, municipal or other governmental authority relating to the Licenses granted, exclusive, however, of taxes based on the net income of INTEGRAL SOFTWARE FACTORY. Customer shall pay interest at the rate of one and one half percent (1.5%) per month (or, if less, the maximum amount permitted by law) on all sums due under this Agreement which remain unpaid thirty (30) days after due, such interest to commence on the due date. Customer shall pay INTEGRAL SOFTWARE FACTORY’s reasonable attorneys’ fees and costs incurred by INTEGRAL SOFTWARE FACTORY in collecting overdue amounts, and/or in any controversy or litigation arising under or in connection with the Licensed Products and/or this Agreement in which Customer does not prevail against INTEGRAL SOFTWARE FACTORY in all of the claims. 

2. License 

2.1. License Grant. Upon INTEGRAL SOFTWARE FACTORY’s acceptance of an order for Licensed Products, INTEGRAL SOFTWARE FACTORY grants to Customer a License to install and use the Licensed Products identified in the Quote during the applicable License Term, solely for Customer’s internal business purposes and solely in accordance with this Agreement and the applicable usage and license-type restrictions identified in the Quote and the Licensing Basis Document. Notwithstanding the foregoing, if the Licensed Product is being provided by INTEGRAL SOFTWARE FACTORY on an “evaluation” or “trial” basis, such License will be instead to install and use the Licensed Product solely to evaluate such Licensed Products, and Customer agrees not to use the Licensed Product in any commercial applications or for productive purposes. Also, if the Licensed Product is sold on a “demo and test” or “nonproduction” basis (or similar designation), such Licensed Product may not be used in a production environment.

2.2. Designated Country/Servers. Customer may only install and operate Licensed Products on the applicable Designated Server situated in the applicable Designated Country. Customer may, from time to time, change the Designated Server and/or the Designated Country in which Customer seeks to install or operate a Licensed Product, provided that in each case (i) Customer shall give prior written notice to INTEGRAL SOFTWARE FACTORY of any such change, and (ii) upon moving the Licensed Products to a different Designated Country, Customer shall pay the associated Uplift Fees. 

2.3. Additional Restrictions on Use. Customer shall not permit any persons who are not Permitted Users to access or use the Licensed Products. As a condition of the grant of license set forth in Section 2.1, Customer shall not and shall not permit any third party(ies) to: (i) modify or create any derivative work of any part of the Licensed Products; (ii) rent, lease, or loan the Licensed Products; (iii) use the Licensed Products, or permit them to be used, for third-party training, to deliver software implementation or consulting services to any third parties, or for commercial time-sharing or service bureau use; (iv) disassemble, decompile or reverse engineer the Licensed Products or the file format of the Licensed Products, or otherwise attempt to gain access to the source code or file format of the Licensed Products, except as expressly permitted in Schedule A, if applicable; (v) sell, license, sublicense, loan, assign, or otherwise transfer (whether by sale, exchange, gift, operation of law, or otherwise) to any third party the Licensed Products, any copy thereof, or any License or other rights thereto, in whole or in part, without in each case obtaining INTEGRAL SOFTWARE FACTORY’s prior written consent, except to the extent that any of the foregoing are explicitly authorized in the Quote and/or the Licensing Basis Document; (vi) alter, remove, or obscure any copyright, trade secret, patent, trademark, logo, proprietary and/or other legal notices on or in any copies of the Licensed Products; and (vii) copy or otherwise reproduce the Licensed Products in whole or in part, except (a) as may be required for their installation into computer memory for the purpose of executing the Licensed Products in accordance with this Section 2, and/or (b) to make a reasonable number of copies solely for back-up purposes (provided that any such permitted copies shall be the property of INTEGRAL SOFTWARE FACTORY and Customer shall reproduce thereon all INTEGRAL SOFTWARE FACTORY copyright, trade secret, patent, trademark, logo, proprietary and/or other legal notices contained in the original copy of the Licensed Product obtained from INTEGRAL SOFTWARE FACTORY).

2.4. Restriction on Installation Location. All of INTEGRAL SOFTWARE FACTORY’s products are restricted such that they may only be installed in the Designated Country. Where Customer desires to change the country of installation, Customer is required to notify INTEGRAL SOFTWARE FACTORY and, where the list prices for such licenses are higher in the proposed new country of installation, uplift fees are required based on the difference. 

2.7. Third Party Components and Bundled Third Party Products. Certain of the Licensed Products may contain embedded third party software components for which additional terms apply. The current additional terms are set forth on the Schedule of Third Party Terms section. 

2.8. Additional Restriction(s). Additional product-specific provision(s) and terms applicable to third party components included in or with the Licensed Products may apply to particular Licensed Products, as specified in the Licensing Basis Document, which is hereby incorporated by reference. 

3. Support

3.1. Upon INTEGRAL SOFTWARE FACTORY’s acceptance of Customer’s order for a subscription License in respect of the Licensed Products, INTEGRAL SOFTWARE FACTORY and/or its authorized subcontractors shall provide Support Services in accordance with these terms for a time period of twelve (12) months or for such other period specified in Customer’s order accepted by INTEGRAL SOFTWARE FACTORY. The then current levels of Support Services offered and Support terms are available in the ANNEX 4 – INTEGRAL SOFTWARE FACTORY Support Services – Terms & Conditions.

4. Compliance

4.1. License Usage Assessments. To confirm Customer’s compliance with the terms and conditions of this Agreement, Customer agrees that INTEGRAL SOFTWARE FACTORY may perform usage assessments with respect to Customer’s use of the Licensed Products. Customer agrees to provide INTEGRAL SOFTWARE FACTORY access to Customer’s facilities and computer systems, and cooperation from Customer’s employees and consultants, as reasonably requested by INTEGRAL SOFTWARE FACTORY in order to perform such assessments, all during normal business hours, and after reasonable prior notice from INTEGRAL SOFTWARE FACTORY. 

4.2. Reports. Upon written request from INTEGRAL SOFTWARE FACTORY, Customer agrees to provide to INTEGRAL SOFTWARE FACTORY an installation and/or usage report with respect to the Licensed Products (and in the case of Registered User Products, as specified in the Licensing Basis annex, such report shall include a list of all individuals for whom Customer has issued a password

or other unique identifier to enable such individual to use the Registered User Product). Each such report shall be certified by an authorized representative of Customer as to its accuracy within ten (10) business days after receipt of INTEGRAL SOFTWARE FACTORY’s written request. For any period in which Customer’s use of the Licensed Products exceeds the number and/or the scope of the Licenses in effect during such period for such Licensed Products, Customer agrees to pay for any such excess usage, including applicable license, and without limiting any other rights or remedies to which it is entitled, failure to pay shall be grounds for termination in accordance with Section 9.1 hereof. 

5. Intellectual Property

5.1. Intellectual Property INTEGRAL SOFTWARE FACTORY and its licensors are the sole owners of the Licensed Products and of any copies of the Licensed Products, and of all copyright, trade secret, patent, trademark and other intellectual or industrial property rights in and to the Licensed Products. All copies of the Licensed Products, in whatever form provided by INTEGRAL SOFTWARE FACTORY or made by Customer, shall remain the property of INTEGRAL SOFTWARE FACTORY, and such copies shall be deemed to be on loan to Customer during the License Term. Customer acknowledges that the License granted hereunder does not provide Customer with title to or ownership of the Licensed Products or any copies thereof, but only a right of limited use consistent with the express terms and conditions of this Agreement. Customer shall have no rights to the source code for the Licensed Products and Customer agrees that only INTEGRAL SOFTWARE FACTORY shall have the right to maintain, enhance, or otherwise modify the Licensed Products. 

6. Warranty

6.1. Warranty. INTEGRAL SOFTWARE FACTORY warrants to Customer that INTEGRAL SOFTWARE FACTORY is authorized to grant the License(s). INTEGRAL SOFTWARE FACTORY further warrants that the Licensed Products will be free from Errors during the Warranty Period. “Warranty Period” means: (a) for perpetual software licenses, the ninety day period commencing on the date INTEGRAL SOFTWARE FACTORY makes the Licensed Product available to Customer or Customer’s designee, and (b) for subscription licenses, the term of the subscription. INTEGRAL SOFTWARE FACTORY shall have no warranty obligations hereunder with respect to any (i) Errors attributable to any modifications or customizations of the Licensed Products, (ii) Licensed Products that are provided by INTEGRAL SOFTWARE FACTORY free of charge to Customer, and/or (iii) Bundled Third Party Products (as defined in the Schedule of Third Party Terms). INTEGRAL SOFTWARE FACTORY’s issuance of a New Release will not re-start a Warranty Period that has expired.

6.2. Sole Remedy. INTEGRAL SOFTWARE FACTORY’s and its licensors’ entire liability and Customer’s exclusive remedy for any breach by INTEGRAL SOFTWARE FACTORY of the warranty given in the second sentence of Section 6.1 above shall be, at INTEGRAL SOFTWARE FACTORY’s sole discretion, either to (a) replace the Licensed Product(s) that contains the Error, or (b) use diligent efforts to repair the Error. INTEGRAL SOFTWARE FACTORY’s obligations set forth in the preceding sentence shall apply only if notice of the Error is received by INTEGRAL SOFTWARE FACTORY within the Warranty Period and Customer supplies such additional information regarding the Error as INTEGRAL SOFTWARE FACTORY reasonably requests. If INTEGRAL SOFTWARE FACTORY does not replace the applicable Licensed Product(s) and/or does not repair the Error (either by providing a bug fix, a workaround or otherwise) within a reasonable time after INTEGRAL SOFTWARE FACTORY receives written notice of the Error and associated information from Customer, upon return of such Licensed Product(s) and any copies thereof, INTEGRAL SOFTWARE FACTORY will provide a refund of: the perpetual license fees paid by Customer for the Licensed Product(s) that contains the Error, and (ii) the prepaid subscription fees for the remainder of the subscription term for the Licensed Product(s) that contains the Error, in each case upon return of such Licensed Product(s) and any copies thereof.

6.3. No Additional Warranties. No third party, including any employee, partner, distributor (including any Reseller) or agent of INTEGRAL SOFTWARE FACTORY or any of its Resellers or sales agents is authorized to give any representations, warranties or covenants greater or different than those contained in this Agreement with respect to any Licensed Products, except as specifically set forth in a written agreement signed on behalf of Customer by an authorized officer and on behalf of INTEGRAL SOFTWARE FACTORY by its legal counsel.

6.4. Disclaimer of Warranties. Except as expressly stated in this section 6, INTEGRAL SOFTWARE FACTORY DISCLAIMS (and customer waives) all warranties, whether express or implied, written or oral, including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and/or any warranty that customer will achieve any particular return on investment. customer is solely responsible for any results obtained from using the licensed products, including the adequacy of independent testing of reliability, security and accuracy of any item designed using licensed products. INTEGRAL SOFTWARE FACTORY does not warrant that the operation or other use of the licensed products will be uninterrupted or error free or will not cause damage or disruption to customer’s data, computers or networks. without limiting the foregoing, INTEGRAL SOFTWARE FACTORY will have no liability arising from any security incident or data loss that would have been prevented if customer had implemented a security solutions, devices or features (including “patches,” fixes and updates) for the licensed products provided or made available by INTEGRAL SOFTWARE FACTORY to customer.

7. Indemnification; Infringement 

7.1. INTEGRAL SOFTWARE FACTORY’s Obligation to Indemnify Customer. INTEGRAL SOFTWARE FACTORY, at its own expense, will defend any action brought against Customer based on a claim that any Licensed Product infringes a United States, European Union or Japanese patent, copyright or trademark and, at its option, will settle any such action or will pay any final judgment awarded against Customer, provided that: (a) INTEGRAL SOFTWARE FACTORY shall be notified promptly in writing by Customer of any notice of any such claim; (b) INTEGRAL SOFTWARE FACTORY shall have the sole control of the defense of any action on such claim and all negotiations for its settlement or compromise and shall bear the costs of the same (save where one or more of the exclusions in Section 7.3 applies); and (c) Customer shall cooperate fully at INTEGRAL SOFTWARE FACTORY’s expense with INTEGRAL SOFTWARE FACTORY in the defense, settlement or compromise of such claim. This Section states INTEGRAL SOFTWARE FACTORY’s sole and exclusive liability, and Customer’s sole remedy, for any and all claims relating to infringement of any intellectual property right. 

7.2. INTEGRAL SOFTWARE FACTORY’s Right to Act to Prevent a Claim. If a claim described in Section 7.1 hereof occurs or, in INTEGRAL SOFTWARE FACTORY’s opinion, may occur, Customer shall permit INTEGRAL SOFTWARE FACTORY, at INTEGRAL SOFTWARE FACTORY’s option and expense to: (a) procure for Customer the right to continue using the Licensed Product; (b) modify the Licensed Product so that it becomes non-infringing without materially impairing its functionality; or (c) terminate the applicable Licenses, accept return of the applicable Licensed Products and grant Customer a credit thereon. For Licenses purchased on a term license or subscription basis, such credit shall be equal to the prepaid license or subscription fees for the remainder of the License Term. 

7.3. Exclusions from INTEGRAL SOFTWARE FACTORY’s Obligation to Indemnify Customer. INTEGRAL SOFTWARE FACTORY shall have no liability to Customer under Section 7.1 hereof or otherwise to the extent that any infringement or claim thereof is based upon: (a) use of the Licensed Product in combination with equipment or software not supplied hereunder where the Licensed Product itself would not be infringing; (b) use of other than a current release of the Licensed Product(s) provided to Customer; or (c) modification of the Licensed Product by anyone other than INTEGRAL SOFTWARE FACTORY or its employees or agents. 

8. Limitation of Liability

8.1. The warranty and indemnification provisions of Sections 6 and 7 hereof state the entire liability of INTEGRAL SOFTWARE FACTORY, its subsidiaries and affiliates, and each of their respective directors, officers, employees or agents, with respect to the Licensed Products, including (without limitation) any liability for breach of warranty, or for infringement or alleged infringement of patent, copyrights, trademarks, trade secrets and other intellectual or proprietary rights by the Licensed Products, or their use. 

8.2. Except for INTEGRAL SOFTWARE FACTORY’s indemnification obligations identified in section 7.1 Above and except for claims for death or personal injury, the maximum liability of INTEGRAL SOFTWARE FACTORY and its affiliates, resellers, distributors and licensors arising out of, or relating to, the creation, license, functioning, use or supply of the licensed products or otherwise relating to this agreement, whether based upon warranty, contract, tort, or otherwise, shall not, (i) for licenses purchased on a perpetual basis, exceed the fees paid by customer for the licensed products that gave rise to the claim, and (ii) for licenses purchased on a term or subscription basis, exceed the fees paid by customer in the twelve month period immediately preceding the event giving rise to damages for the licensed products that gave rise to the claim. 8.3. In no event shall INTEGRAL SOFTWARE FACTORY and its affiliates, resellers, distributors and licensors or any of their respective directors, officers, employees or agents be liable for: (a) any loss of profit, loss of use damages, loss of goodwill, loss of business opportunity, loss of sales, loss of reputation or loss of anticipated savings; (b) any loss or inaccuracy of data or business information or failure or inadequacy of any security system or feature; and (c) special, incidental, indirect, punitive or consequential loss or damage howsoever caused; in each case even if INTEGRAL SOFTWARE FACTORY has been advised of the possibility of such damages.

8.4. Nothing in this Section 8 will excuse or limit Customer’s obligation to pay the applicable fee(s) for all authorized or unauthorized use of the Licensed Products. 

8.5. Customer agrees not to bring any suit or action against INTEGRAL SOFTWARE FACTORY, and/or its subsidiaries and affiliates, INTEGRAL SOFTWARE FACTORY’s licensors and/or any of their respective directors, officers, employees or agents for any reason whatsoever more than one year after the cause of action arises. 

9. Term and Termination of Licenses

9.1. Events Causing Termination. This Agreement and all Licenses and the provision of Support Services will terminate thirty (30) days after written notice from INTEGRAL SOFTWARE FACTORY specifying a breach of this Agreement, including failure to make any payment due to either INTEGRAL SOFTWARE FACTORY or a Reseller in connection with the Licensed Products in a timely manner, if that breach is not, within that thirty (30) day period, remedied to INTEGRAL SOFTWARE FACTORY’s reasonable satisfaction.

9.2. Effects of Expiration or Termination. Upon expiration of a given License Term and/or any expiration or termination of this Agreement, Customer shall promptly pay all sums owed by Customer, return to INTEGRAL SOFTWARE FACTORY the original copies of all Licensed Products for which the License Term has expired or has been terminated, destroy and/or delete all copies and backup copies thereof from Customer’s computer libraries, storage facilities and/or hosting facilities. 

9.3. Survival. Sections 1.2, and 3 through 10 shall survive expiration or termination of this Agreement. 

10. General 

10.1.Governing Law and Jurisdiction. All disputes arising under, out of, or in any way connected with this Agreement shall be governed by and construed in accordance with the laws of Spain. The parties hereby expressly disclaim the application of the U.N. Convention for the International Sale of Goods. All disputes arising under, out of, or in any way connected with this Agreement shall be litigated exclusively in the state courts situated in Barcelona, Spain, and in no other court or jurisdiction. Notwithstanding the foregoing or anything to the contrary, INTEGRAL SOFTWARE FACTORY shall have the right to bring a claim in any court of competent jurisdiction to enforce any intellectual property rights and/or protect any confidential information. Customer stipulates that the state courts situated in Barcelona, Spain shall have personal jurisdiction over its person, and Customer hereby irrevocably (i) submits to the personal jurisdiction of said courts and (ii) consents to the service of process, pleadings, and notices in connection with any and all actions initiated in said courts. The parties agree that a final judgment in any such action or proceeding shall be conclusive and binding and may be enforced in any other jurisdiction. Each party waives its right to trial by jury in connection with any dispute arising out of this Agreement. 

10.2.Notices. Any notice or communication required or permitted under this Agreement shall be in writing. Any notice provided under this section shall be deemed to have been received: (a) if given by mail, five (5) business days after posting; (b) if given by express courier service, the second business day following dispatch; or (c) if given by fax, upon receipt thereof by the recipient’s fax machine. 

10.3.Assignment, Waiver, Modification. Customer may not assign, transfer, delegate or sublicense any of Customer’s rights or obligations hereunder (including without limitation by operation of law or by sale of Customer assets, whether directly or by merger, and a change in control of Customer shall be deemed to be an “assignment” for purposes of the foregoing) without INTEGRAL SOFTWARE FACTORY’s prior written consent, and any such attempted delegation, assignment, transfer or sublicense shall be void and a breach of this Agreement. No waiver, consent, modification, amendment or change of the terms of this Agreement shall be binding unless in writing and signed by INTEGRAL SOFTWARE FACTORY and Customer. INTEGRAL SOFTWARE FACTORY reserves the right to charge a transfer fee for any proposed assignment, transfer or sublicense of this Agreement or any Licenses purchased hereunder. 

10.4.Compliance with Laws. (i) Each party shall be responsible for its own compliance with applicable laws, regulations and other legal requirements relating to the conduct of its business and this Agreement. Further, Customer represents and warrants that it will use the Licensed Products, as well as related technology and services, in full compliance with applicable laws and regulations. (ii) Customer hereby warrants and represents that neither Customer nor any of Customer’s directors, officers or affiliates are listed on the U.S. Commerce Department’s Denied Persons List, Entity List, or Unverified List, the U.S. State Department’s Nonproliferation Sanctions List, the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons or the Sectoral Sanctions Identifications (SSI) List (collectively, the “Restricted Party Lists”). Customer acknowledges and agrees that the Licensed Products and related technical data and services are subject to the export control laws and regulations of the United States and any country in which the Licensed Products or related technical data or services are developed, received, downloaded, used, or performed. Further, Customer understands and acknowledges that the release of software or technology to a non-U.S. person within the United States or elsewhere abroad is deemed to be an export to the non-U.S. person’s home country or countries, and that the transfer of the Licensed Products or related technology to Customer’s employees, affiliates, or any third party, may require a license from the United States Government and possibly other applicable authorities. Customer shall be solely responsible for determining whether Customer’s use or transfer of the Licensed Products or related technology or services requires an export license or approval from U.S. or other authorities, and for securing all required authorizations. 

10.5. Severability. The unenforceability or invalidity of any provision shall not affect the validity of the remaining provisions, and such provisions determined to be invalid shall be deemed severed from this Agreement and replaced with terms which as closely as possible approximate the intent of such invalid provisions. 

10.6. Entire Agreement. This Agreement is the complete and exclusive statement of the contract between INTEGRAL SOFTWARE FACTORY and Customer with respect to the subject matter hereof. No waiver, consent, modification, amendment or change of this Agreement shall be binding unless in writing and signed or otherwise expressly acknowledged by INTEGRAL SOFTWARE FACTORY and Customer. 

10.7. Third Party Beneficiaries. It is agreed by the parties to this Agreement that INTEGRAL SOFTWARE FACTORY’s third party licensors are intended beneficiaries of this Agreement and have the right to rely upon and directly enforce its terms with respect to the products of such licensors. 

10.8. Processing Personal Data. All personal data received, or collected by INTEGRAL SOFTWARE FACTORY in connection with the performance of its obligations will be processed in accordance with the Data Processing Terms and Conditions available at https://integralsoftwarefactory.com/privacy-policy/ and INTEGRAL SOFTWARE FACTORY’s privacy policy available at https://integralsoftwarefactory.com/privacy-policy/. Customer acknowledges that, INTEGRAL SOFTWARE FACTORY is part of a global company with global operations, and that personal data may be processed outside Customer’s country. All such transfers of personal data shall be in accordance with applicable data privacy laws. Customer certifies that it has obtained any personal data provided to INTEGRAL SOFTWARE FACTORY in accordance with applicable data protection laws. 

10.9. Marketing. Customer agrees that while this Agreement is in effect, INTEGRAL SOFTWARE FACTORY shall be authorized to identify Customer as a customer/end-user of INTEGRAL SOFTWARE FACTORY software and services (as applicable) in public relations and marketing materials. 

10.10. Government Licensees. If Customer is a United States Governmental entity, Customer agrees that the Licensed Products are “commercial computer software” under the applicable federal acquisition regulations and are provided with the commercial license rights and restrictions described elsewhere herein. If Customer is acquiring the Licensed Product(s) under a United States government contract, Customer agrees that Customer will include all necessary and applicable restricted rights legends on the Licensed Products to protect INTEGRAL SOFTWARE  FACTORY’s proprietary rights under the FAR or other similar regulations of other federal agencies. Customer agrees to always include such legends whenever the Licensed Products are, or are deemed to be, a deliverable under a government contract.

Schedule B – Definitions 

• “Designated Country” – the country of purchase unless otherwise specified in writing on the order documentation at the time of purchase. 
• “Designated Server” – the computer server located in the Designated Country that has one unique instance of the applicable installed Licensed Product application. 
• “Documentation” – the applicable Licensed Product user manuals provided or made available by electronic means by INTEGRAL SOFTWARE FACTORY as part of the Licensed Product. “Error” – a failure of the Licensed Product to conform substantially to the applicable Documentation, provided that Customer informs INTEGRAL SOFTWARE FACTORY of such failure in writing. 
• “License” – the non-exclusive, non-transferable right, without any right to sub-license, to install and use a Licensed Product (in object code form). 
• “License Term” – the time period during which the License for the applicable Licensed Products shall be in effect as specified in the part name of the Licensed Product or in the applicable Quote. In the absence of a stated license term, the License Term shall be perpetual, except that the License Term for evaluation Licenses shall be no longer than thirty days. The License Term of a “subscription” License is as specified in the Quote and/or the invoice. 
• “Licensed Products” – the computer software products identified in the applicable Quote and Documentation provided with such computer software products. 
• “Licensing Basis annex” – the “Licensing Basis” located in the annex below which specifies the licensing basis of INTEGRAL SOFTWARE FACTORY’s different products and states certain additional product-specific terms and conditions. 
• “New Release” – a modified or enhanced version of a Licensed Product that is designated by INTEGRAL SOFTWARE FACTORY as a new release of that product and that INTEGRAL SOFTWARE FACTORY makes generally available to its Support Services customers. 
• “Permitted User” – an individual who is authorized by Customer to use the Licensed Products, such use to be solely in accordance with the terms and conditions of this Agreement. Permitted Users are limited to Customer’s employees, consultants, subcontractors, suppliers, business partners and customers who (i) are not competitors of INTEGRAL SOFTWARE FACTORY or employed by competitors of INTEGRAL SOFTWARE FACTORY and (ii) are directly involved in the utilization of  the Licensed Products solely in support of Customer’s internal business purposes. 
• “Quote” – the product schedule, quote, or other written agreement provided to, or signed by, Customer in connection with the purchase of the applicable Licensed Products.
• “Reseller” – a third-party appointed and authorized by INTEGRAL SOFTWARE FACTORY to resell or distribute any Licensed Products to Customer. 
• “Support Services” – the provision of New Releases and, depending on the level of Support Services ordered, may also include telephone support, web-based support tools, and correction of Errors. 
• “Uplift Fee” – a fee based upon the difference between the License fee applicable to installation of the applicable Licensed Product in the original Designated Country and the License fee applicable to the installation of such Licensed Product in the Designated Country to which Customer wishes to move that Licensed Product.